Improving CX, NPS, CRM & CSAT scores just got a lot easier.
What could you achieve if you knew what your customers expected... ahead of time?
Every year consumer expectations increase – an average of 28%. Brands only manage to keep up by 7%. That’s an awfully big gap between what consumers really desire and what your brand delivers.
It’s a tough spot for a brand to be in because most expectations are emotional. And consumers don’t think how they feel. And they don’t say what they think or do what they say. That explains the gap.
The Expectation Audit explains what to do about it with definitive measures, using insights from our database of 4.5 million consumers, 1,675 brands in 150 categories.
The Expectation Audit provides CX, NPS, CRM, CSAT and brand professionals with exceptionally affordable, emotionally-based, predictive assessments and insights from the world’s largest brand tracking database.
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Expectations
Know what consumers expect – by category and by brand – as well as the weighted emotions that drive them.
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Calibration
Know exactly what to adjust and where to spend in order to derive the most benefit, every time!
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Competition
Know where your brand stands against the competition in your category.
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Execution
Know precisely where to direct your efforts and the most important factors driving loyalty, purchase behavior, and profitability.
If you've ever found yourself asking,
'What do these consumers expect?'
Now you can know for sure.
Download a Sample Report
Please complete the short form provided, and we’ll be glad to share a sample version of the Expectation Audit for your further consideration.